Clear, transparent guidelines regarding tour cancellations, deductions, and our refund procedures.
At GoGoldenTrip, we strive to maintain flexibility. However, operational commitments to our partners necessitate a formal cancellation structure. All cancellation requests must be formally submitted in writing via email to support@gogoldentrip.com. Verbal cancellations will not be recognized.
The following tiered deduction structure applies based on the date we receive your formal cancellation request relative to the scheduled departure date:
| Days Prior to Departure | Cancellation Fee (Deduction) |
|---|---|
| 30 Days or more | 10% of total package cost |
| 15 to 29 Days | 25% of total package cost |
| 7 to 14 Days | 50% of total package cost |
| Less than 7 Days / No Show | 100% (No Refund) |
Approved refunds are processed with strict adherence to a 10 to 15 business day timeframe from the date of cancellation confirmation. Funds will be credited exclusively back to the original mode of payment utilized during the booking process.
In instances of documented natural calamities, severe weather, or sudden governmental travel restrictions, GoGoldenTrip will exercise maximum leniency. While full cash refunds may not be possible due to non-refundable vendor deposits (hotels, airlines), we will endeavor to issue credit notes valid for future travel or facilitate itinerary rescheduling.